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  Terms & Conditions

Payment
Payments for goods can be made via our Secure Gateway online by using;
a) Credit or Debit cards (We accept most credit and debit cards but do not currently accept American Express).
b) PayPal
Payments can also be made over the phone by any of the following methods;
a) Credit or Debit cards (We accept most credit and debit cards but do not currently accept American Express).
b) PayPal
c) Bank Transfer (Please place your order first and call once your transfer has been made)
d) Cheque (Please allow 3 days for postage and a further 7 days for clearance before your order can start to be processed)
Payments can also be made in person by any of the following methods;
a) Credit or Debit cards (We accept most credit and debit cards but do not currently accept American Express).
b) Paypal
c) Bank Transfer (Please place your order first and call once your transfer has been made)
d) Cheque (Please allow 3 days for postage and a further 7 days for clearance before your order can start to be processed)
e) Cash (Sterling only)


 
Samples
All samples will be despatched by first class post on day of purchase. All samples are a smalll but accurate representation of the material you will receive.


 
Delivery
There is a selection of delivery options available to you. Please refer to the options provided when placing your order.

Delivery Charge - There is a fixed cost of £45.00 plus VAT to deliver your order to any address in England. Included in this charge is a name-the-day delivery service should you wish to take advantage of it. You have the option to either place your order online and contact us to arrange delivery of your goods, or telephone us to place your order and let us know your preferred delivery day. Deliveries will be made between 8am and 6pm on your selected day. This service is applicable Monday to Friday only and excludes Bank Holidays. We recommend contacting us to ensure the availability of all items on your order prior to selecting your preferred delivery day.

Delivery to, Scotland & Northern Ireland - A fixed cost of £75.00 plus VAT applies to any delivery made to Mainland UK areas outside of England, eg Scotland and Northern Ireland. Included in this charge is a name-the-day delivery service should you wish to take advantage of it. You have the option to either place your order online and contact us to arrange delivery of your goods, or telephone us to place your order and let us know your preferred delivery day. Deliveries will be made between 8am and 6pm on your selected day. This service is applicable Monday to Friday only and excludes Bank Holidays. We recommend contacting us to ensure the availability of all items on your order prior to selecting your preferred delivery day.

Delivery to EIRE or Non-Mainland UK - A fixed cost of £165.00 plus VAT applies to any delivery made to Non-Mainland UK areas or any address in the Republic of Ireland. Included in this charge is a name-the-day delivery service should you wish to take advantage of it. You have the option to either place your order online and we will contact you to arrange delivery of your goods, or telephone us to place your order and let us know your preferred delivery day. Deliveries will be made between 8am and 6pm on your selected day. This service is applicable Monday to Friday only and excludes Bank Holidays. We recommend contacting us to ensure the availability of all items on your order prior to selecting your preferred delivery day. For all deliveries made to the Republic of Ireland no VAT will be charged, but it is your responsibility to declare any goods you receive as applicable to the relavant inspectorate.

Saturday Delivery - An additional charge of £45.00 plus VAT is applicable in addition to any other delivery charge that may apply to book your name-the-day Saturday delivery. Please contact us on 0800 458 0753 for further details.

Collection - Select this option when placing your order and your goods will be available for collection within 48 hours of placing your order. To find out your nearest available collection depot please contact us on 0800 458 0753.

Deliveries are made using a large van, lorry or other vehicle up to 7.5 Tonnes so it is therefore essential that access to the delivery address is available, both from a size and weight perspective. If there is likely to be a problem with access for either of these reasons, please let us know and we can discuss an alternative delivery option with you. If we are unable to deliver for any reason, you will be liable for any additional costs incurred for redelivery, or for returning the goods to our depot should you refuse to pay these. This cost will be deducted from your payment for the goods and the balance refunded to you.
 
Deliveries are made to the address provided by you when placing your order and will be offloaded from the delivery vehicle onto an area close to the threshold of that property. Our deliveries do not necessarily include to transfer the goods under cover or into the property, and we recommend that you have suitable labour available to carry this out once delivery has been made.
 
Upon receipt of your delivery, please check the packaging for any visual damage to the goods and sign for your order upon arrival. In the unlikely event of you receiving damaged goods, or there are missing items, please make sure that a note is made on the courier’s paperwork. We would then recommend that you contact us as soon as possible to make us aware of the situation.
 
Polar Hygienic Finishes cannot be held responsible for any consequential losses incurred by late deliveries. All delivery timescales are intended to be guidelines only. In the event of goods being refused on delivery that are found to be undamaged on return we reserve the right to pass on any carriage charges that we incur in returning the goods to us.


Force Majeure
Polar Hygienic Finishes shall not be liable for delays in performance or non-performance due to causes beyond its reasonable control.


Proper Law
The contract shall in all respects be governed by English Law and shall be deemed to have been made in England and The Customer and The Company agree to submit to the jurisdiction of the English Courts.  If any part of these conditions is rendered void or unenforceable at Law, that part shall be severable from the rest of these conditions.


Limitation of Liability
The liability of Polar Hygienic Finishes for any loss or damage of whatsoever nature and however caused, shall be limited to and in no circumstances shall exceed the price of the goods supplied.


Returns and Cancellations
If you wish to cancel or return an order, please complete the relevant form here.
All returns and cancellations forms must be issued formally, either by email to info@polarex.co.uk, or via post to the following address: Polar Hygienic Finishes, Unit 10 Haverscroft Industrial Estate, New Road, Attleborough, Norfolk, NR17 1YE. A member of our team will then look into this for you and aim to respond within 48 hours of the form being received.

Please note: we are unable to accept returns for goods that have been opened for any other reason than that the goods supplied are defective or damaged in some way. If you receive an order as damaged you must immediataly sign for it as damaged, otherwise your claim may not be accepted. All returns (if accepted) must be arranged by the customer and not Polar Hygienic Finishes. Upon returning any goods to us, please ensure that they are adequately packaged to protect against any/further damage. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge accordingly. Cancellation (eg not dispatching) of orders cannot be made once the order has been placed and accepted. You have the right to cancellation under the Distance Selling Regulations 2000, but this applies solely to the right to change your mind under this Act and does not apply to goods that have been unwrapped and opened. Any cancellation that fully complies with the terms of this Act will be accepted but in agreeing to these Terms & Conditions you accept that you will cover any costs that may be incurred in returning the goods. Such cancellations will only be accepted in full and we are regretfully unable to accept  the partial or selective return of goods. Any claim for damage, incorrect or faulty goods must be made within 7 days of receipt of your order or it will not be entertained. A 25% handling and restocking charge applies to all returns, if accepted.

All returns can be sent to; Polar Hygienic Finishes, Unit 10, Haverscroft Industrial Estate, Haverscroft Industrial Estate, New Road, Attleborough, Norfolk, NR17 1YE
 
Returns and Cancellation PDF Download


Complaints
If, in the rare occurrence you have experienced one of the following; received the incorrect goods, the goods have arrived damaged or some goods missing, you wish to return goods, or have a complaint regarding the service you have received, then you have the right to complain, which we welcome to improve our service. To submit a complaint simply fill in the complaint form which can be downloaded here. All complaints must be issued formally, either by email to info@polarex.co.uk, or via post to the following address: Polar Hygienic Finishes, Unit 10 Haverscroft Industrial Estate, New Road, Attleborough, Norfolk, NR17 1YE. The complaints team will then look into this for you and aim to respond within 48 hours of the complaint being received. Please note: in the case of damaged items, please ensure you supply photographic evidence of the extent of the damage, otherwise your claim may be rejected.
 
Complaints Form PDF Download


Other information
Before you place an order it is important that you check the product specification to ensure that the chosen product is suitable for its intended purpose. If you are unsure about the suitability of any of the goods you have ordered then please telephone or email us for verification. It is difficult to get a true reflection of a colour/pattern from a computer screen and we would therefore recommend that a sample is obtained to gain a more accurate picture.
 
The sale of sharps (knives, knife blades or any other sharp tools) can be made only to persons that are 18 years of age or above. In placing an order with us you are confirming that you are 18 years of age.


Privacy and security
The privacy of our customers is paramount, and it is therefore our policy to never to release your personal details to any third party for mailing or marketing purposes or any other reason. We realise how important it is to securely store any information that you provide, and therefore maintain the highest levels of security we can. Our website uses high-level Barclaycard SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore remain comfortable that we take the privacy and security of your payment and personal details very seriously. Please contact us if you have any queries regarding your privacy or online security. All information gathered including any information given at the time of ordering is collected lawfully and in accordance with the Data Protection Act 1998.


Disclaimer
The information in this website is provided by Polar Hygienic Finishes and whilst we try to keep the information up-to-date, is accurate only at the time of writing.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of Polar Hygienic Finishes. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Polar Hygienic Finishes takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


Copyright
This website and its content is copyright of Polar Hygienic Finishes© 2014. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following;
a) You may print or download to a local hard disk extracts for your personal and non-commercial use only, or
b) You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.